To keep the excitement and learning each month a standard feature of our subscription plans is that all subscribers receive a new theme box each month for their relevant age range. To avoid receiving duplicate themes you can either leave a note at the cart page when checking out outlining themes you have received in the past that you don't want to receive again or if you use the same email address as what you have ordered with previously in the past we will have your order history against your email address and our system can automatically allocate a box that you wouldn't have received in the past. If you missed updating us in the cart page what box themes you have received you can always email us on support@mycreativebox.com and we can manually add a note to your account for you.
Can I purchase one time boxes only and not subscribe to a monthly box?
You sure can, subscribing to our pay every month box does allow you to save a minimum of 10% on the one time box price and you can save up to 20% or more by purchasing our 3, 6 and 12 months prepaid plans but if you still would rather not subscribe you can choose to opt for a one time gift purchase on any box
How do auto renew subscriptions work?
My Creative Box offers a cancel anytime pay per frequency of your choice, prepaid quarterly, prepaid bi-annual and prepaid annual auto renew subscriptions for our Mini Explorer ages 2 to 4 years, Little Learners 4 to 7 years and Big Creatives 8 to 10 years. We also offer the same options for gift subscriptions which do not renew. Subscription program information can be found HERE
Check out our "Subscription: How it works" infographic below including subscriber perks available to our auto renewing subscribers.
For pay per month subscribers, after your initial payment upon signing up to a subscription, your account will be direct debited between the 1st and 10th of each month just before your box is sent and you will receive an order notification and tracking information when it becomes available
For Prepaid gift subscriptions these are also paid up front but do not renew after the 3, 6 or 12 month cycle.
Want to purchase some add ons and have them shipped free with your upcoming order? Be sure to add them to your account before the 10th of each month and use discount code SUBSCRIBER15 to get 15% off our Art and Creative Supplies range
Want to skip, pause or swap? email us at support@mycreativebox.com
What is your cancellation policy for subscriptions?
We hope to never see you go but we understand that you may need to and so our subscriptions can be cancelled anytime. In addition to cancelling we do offer flexibility in skipping a shipment, pausing for up to 3 months and changing your charge/delivery frequency to one that works for you (e.g. charge/deliver every 2 months as opposed to monthly).
You can cancel by emailing us at support@mycreativebox.com or via logging into your account
How do I add an add on product to my existing subscription to get it shipped free?
All subscribers both auto renew and gift benefit from free shipping of add on products to their existing standing subscription delivery. These are great for adding that last minute gift you need for an upcoming birthday party or popping in some extra boxes or creative products for siblings, cousins and friends to spend some quality time together exploring, learning and creating!
You can easily do this by heading to your account and logging in and then selecting "Manage Subscriptions" followed by "Add a Product". Choose from the products to add to your upcoming order before the 10th of the month and select the date of the "custom charge" for that add on as the 10th of the month and your order will process with the extra add on items included as part of your standing subscription order. After adding additional items you might have a discount code you wish to apply on your next charge and to do this simply click on "Manage Subscription" and then on the bottom left hand side of the screen click on "Add Discount" and enter the relevant discount code and this will apply on your next order.
You can reach out to the support team for any assistance support@mycreativebox.com
I have tried to purchase a subscription and it is coming up as out of stock, when will they be back in stock?
Our subscriptions are always in stock and available to our creative community. You will receive this message if you are attempting to checkout via the "Paypal" button. Try first clicking the blue "Checkout" button and then you can choose "Paypal" when you are in the checkout and this should resolve the out of stock message.
I want to subscribe but will I get the same theme box as what I have received before if I subscribe to My Creative Box?
To keep the excitement and learning each month a standard feature of our subscription plans is that all subscribers receive a new theme box each month for their relevant age range. To avoid receiving duplicate themes you can either leave a note at the cart page when checking out outlining themes you have received in the past that you don't want to receive again or if you use the same email address as what you have ordered with previously in the past we will have your order history against your email address and our system can automatically allocate a box that you wouldn't have received in the past. If you missed updating us in the cart page what box themes you have received you can always email us on support@mycreativebox.com and we can manually add a note to your account for you.
How do I access the subscriber perk of free digital printables each month?
As an active auto renewing subscriber you can simply head to the digital learning pack of your choice add it to your cart and use the discount code SUBSCRIBER1 to checkout for free. Please ensure you have entered the same email address you are subscribed under at checkout before entering this code so our system can ensure you are a current subscriber.
How Often do I Get a Paintbrush and Palette?
Every Gift Box purchased contains a Paint Brush and Palette so that the recipient can create all the activities with the supplies needed.
For our Subscribers, your first box will contain a Paint Brush and Palette Set. As an environmental decision made alongside our subscribers, these will not be sent monthly in every box as they are reusable items.
When you are ready for a replacement Paint Brush and Palette Set as a Subscriber please let us know at
support@mycreativebox.com and we will get new ones out to you with your next subscription box.
When will my subscription charge be processed and when will my order despatch?
Your first subscription order from My Creative Box will normally ship within 3 days of order placement and subsequent monthly recurring charges process between the 10th and 20th of each month and orders ship within a few business days of processing. Form time to time due to public holidays and other events outside of our control these dates can change and you will be notified of changes to these dates via email.
What box theme will I receive as my first box as a new subscriber?
In the event that first time subscribers don't add a note to their order when at the "cart" page regarding the desired first box theme from the available range, we will randomly allocate a themed box in stock and randomly select a themed box each month thereafter.
Can I add another box purchase to my subscription box delivery?
Yes, definitely, choose to add a box or any other product to your standard monthly subscription box and get FREE SHIPPING as a subscriber. Login to your account here and then click on "Manage Subscriptions" link followed by the "Add product" link to choose an item to add to your next order. Also if you have a discount code you can enter it on the same account page by clicking on the "Apply discount code" link.
Email us at support@mycreativebox.com for any assistance with this.
Prepaid Subscriptions
What are the prepaid subscription options available?
Prepaid subscription options allow you to save even more and access free gift perks by selecting a 3, 6 or 12 box term in which you receive a box every as often as you choose in step 3 (i.e. Monthly, every other month, quarterly)of the subscription quiz questionnaire. All prepaid subscriptions are paid up front and savings are detailed below as well as comparison table to compare the savings and perks of each option available.
How do prepaid gift subscriptions work?
My Creative Box offers prepaid gift 3, 6 and 12 month options for our Mini Explorer ages 2 to 4 years, Little Learners 4 to 7 years and now Big Creatives 8 to 10 years. Prepaid gift subscriptions are paid up front and they do not renew and end at the end of the relevant prepaid gift cycle (i.e. 3, 6 or 12 months). Click here for subscription options
You will normally have your first box shipped within 3-5 days. You can choose the theme (Storytellers, Dinosaur etc.) of your first box by leaving a note in the cart page and if this box is in stock it will be shipped otherwise we will allocate a random box from what is available and in stock. Your first box will include a paint brush and palette to get you started. Check out our how it works infographic below including subscriber perks available to prepaid gift subscribers.
Prepaid gift subscriptions will still receive an order notification for a $0 order and be provided with tracking information when it becomes available.
Upgrading to an auto renewing prepaid subscription does bring additional Subscriber perks, check them out HERE and you are always welcome to upgrade at the end of any gift subscription cycle by simply emailing us at support@mycreativebox.com
Want to have purchase some add ons and have them shipped free with your upcoming order? Be sure to add them to your account before the 10th of each month
Want to skip, pause or swap? email us at support@mycreativebox.com
What is the difference between a prepaid gift subscription and prepaid auto renew subscription?
A prepaid gift subscription is a one time gift that is paid up front for the option chosen (3 or 6 months). It is a non recurring payment meaning it doesn't renew automatically and you will need to go through our website to purchase again if you wanted a further prepaid term. We have options for a simple once off gifts, 3 month prepaid gifts, and 6 month prepaid gifts.
For 3 or 6 month gift subscriptions, the recipient will receive a different box per month delivered to their door for the duration of the prepaid period. Subscriber perks differ for prepaid gift subscribers compared to Prepaid auto renew subscribers, click HERE to compare the perks.
A prepaid auto renew recharge subscription is similar to the prepaid gift in the way its paid up front however this is a recurring charge meaning it automatically renews at the end of each prepaid cycle (i.e. 3, 6 or 12 months) and schedules an automatic direct debit charge on your account when your initial prepaid period is completed. This ensures you don't need to revisit our website to purchase again once the first prepaid cycle of boxes are sent and we will schedule you for another 3, 6 or 12 months of creative boxes plus allow you full access to the subscriber perks for auto renew subscribers. We will send you a heads up email prior to this charge occurring.
What box will I receive first with my prepaid gift or auto renew subscription?
For auto renew subscriptions, our System automatically allocates at checkout a box to head your way as your first delivery. If you would like a specific box first up, please let us know in the customer notes at checkout and our fulfilment team will endeavour to arrange this to the best of our abilities.
If you missed adding a note to your order for your first box please email us immediately at support@mycreativebox.com.au and we will attempt to intercept your order and include your desired first box theme.
In subsequent months however your subscription box theme will be randomly allocated which is part of the excitement of receiving your monthly My Creative Box!
Our 3 month Gift Subscriptions have the option of choosing which 3 boxes they would like to receive in the product drop down menus when purchasing. This option is not available for the 6 months as our stock moves quickly - but if you have preferences please let us know in the customer notes at checkout and our fulfilment team will endeavour to arrange this to the best of our abilities.
How will I know when my prepaid order is processed and on its way each month after I order it for the first time?
Your prepaid order will still process as a normal order would and you will receive an order notification email that it has been processed however it will not be a charged order due to the order already being prepaid. This will usually process between the beginning of every month up to the 10th after your initial order which is the standard subscription order processing period each month.
