As a subscriber one of the main benefits include guaranteeing your allocation of the latest available theme each month including the seasonal limited edition themes such as Christmas and Easter Creative Boxes. So you won't have to separately order our seasonal themes. You will also be able to add extra items to your subscription order including additional boxes such as Christmas and get them shipped free when added to your upcoming charge and shipped together with your subscription delivery.
Can I redeem my discount code for cash back as a refund?
Discount codes are not redeemable for cash back in the form of a refund and can only be applied as a discount to an order.
Can I apply multiple discount codes on the one order?
Unfortunately only one discount code per order is able to be applied to your order. All discount codes cannot be used in conjunction with one another on a single order.
How do I update my shipping address?
You can update your shipping address information by simply logging into your account and clicking on the 'Manage Subscription' link and then editing the 'Ships to' address.
When asked if you would like to set the new address as your Default Address please tick "Yes, Please" so we are notified and can implement the changes fully.
If you have any questions or need assistance please email us at support@mycreativebox.com and we can update any required account changes for you
How do I update my billing information?
You can update your billing information for things such as credit card details by simply logging into your account and clicking on the 'Manage Subscription' link and then 'Billing Information'
Can I swap my current subscription product to a new product?
Of course you can. If you want to change your subscription to a different product (such as upgrade from a Mini Explorer 2-4 years to a Little Learner 4-7years or Big Creatives 8-10 years box range or update your frequency of orders to save such as go from a pay every month to a prepaid pay every 3 month subscription), we can definitely do this before your next order processes, just email us the details at support@mycreativebox.com.au
How do I pause or skip a month in my subscription?
We know that our creative community can sometimes need a break, go on a holiday or simply just want to skip a box in a certain month and so our subscription plans allow you to skip a month or pause your subscription for up to 3 months and avoid being charged during this period. You can skip a month by simply logging into your account and clicking on "Delivery Schedule" link from the menu and then click on "Skip" for the month you wish to skip or if you need assistance to do this you can email us at support@mycreativebox.com.au and we will process this update for you.
Can I reactivate my subscription?
Of course you can! If you want to reactivate your subscription you can do this by simply logging into your account and clicking on the 'Manage Subscription' link and then 'Re-activate' next to the subscription product you wish to reactivate. Your next charge will be processed on the 10th of the month on the billing credit card information you had stored before you cancelled your subscription.
If you need to update your billing information you can do so on your account
Alternatively email us at support@mycreativebox.com.au and we will be able to reactivate your subscription.
How do I apply my discount code to my existing subscription?
You need to have an account with us and have activated it with your password and then you can simply login here and then click on "manage subscriptions" and then scroll to the bottom left side of the page and click "Add a Discount Code". Then enter your discount code and it will be applied to your next charge. Subscribers looking to take advantage of the 15% off Art and Creative Supplies can use the discount code SUBSCRIBER15.
Please note only one discount code can be used per order. If you need any assistance just reach out to our support team on support@mycreativebox.com.au
How do I cancel my subscription?
Although we would love to keep you and your little one creative we understand that you may want to cancel your subscription and you can do this by logging into your account and clicking on the 'Manage Subscription' link and then 'Cancel' or you can email us at support@mycreativebox.com Don't forget you can swap products, skip months and delay your next box as an alternative to cancelling until you are sure you wish to cancel.
Account Registration
I have logged into my account and can see my order status as unfulfilled what does this mean?
"Unfulfilled" means your order is currently with the warehouse operations team waiting to be picked and despatched. Once it is picked and despatched you will receive an email notification it has been shipped with a tracking number to track its progress and its status will change to "Fulfilled".
How do I register for an account?
You can register for an account via clicking the Create new account link on our website. Upon registering your account you will receive an email confirmation to confirm your account registration and password setup, once this is completed your account is active and you can login and access purchase history, billing information and edit your subscription if you have one. Be sure to register your account with the same email address you have used to purchase from us and you will be automatically added to our free rewards loyalty program My Creative Club and you will begin to earn points for purchases and other actions taken on our site, click here for more information on our rewards program.
If you have any problems with creating an account please email us at support@mycreativebox.com.au
How do I login to my account?
You will need to ensure you have registered for an account before you can login. You can register for an account through either the create new account link on our website or by purchasing and ticking the "Remember Me" tick box in the checkout process. Upon registering your account you will receive an email confirmation to confirm your password setup.
Once this is completed your account is active and you can login and will automatically become a member of the free My Creative Club rewards program. You can now start to refer a friend for our Give $10 and Get $10 deal and earn Creative Coins to redeem for discounts and free products from our store! You will also be able to access purchase history, billing information and manage your subscription if you have one. If you have any problems with creating an account please email us at support@mycreativebox.com
Please note: You are not automatically registered for an account if you have purchased a product from our website and you will still need to register for an account with the same email address you purchased from us with before you can login and access your account
I forgot my password to my account login, how can I reset it?
Before you request a password reset you will need to ensure you have registered for an account and created a password to access your account, go to our account registration page here to create your account and visit our help centre page "Account Registrations" to learn more about the process.
If you are already registered click on the 'Forgot Password' link at the Account login screen and simply type your email used to register your account into the email input box and you will be emailed a new password to reset your login credentials. Please note the email you use for logging into your account needs to be the same email as what you registered with us or made your purchase with.
If you do not receive the forgotten password email it is likely that your account was not created or a typo has occurred along the line of registering. Please email
support@mycreativebox.com for assistance
I forgot to register my account during the checkout process, how can I get one?
If you have purchased before but didn't register your account, please email us at support@mycreativebox.com and we will provide a link for you to activate your account.
Will I have an account registered if I sign up my email address for the My Creative Box newsletter?
No, registering a customer account and signing up to the My Creative Box newsletter are two different things. Customer accounts are only activated with a password after an email is received to activate your account and this account is used to view purchase history and edit billing, address and subscriptions.
Signing up your email address to the My Creative Box newsletter simply means you will receive future email newsletters from My Creative Box. You can sign up for a customer account Here or if you are interested in getting My Creative Box newsletter including some great tips through our blog updates go to our home page and scroll to the bottom of the page and enter your email address in the email list signup box and we will give you $5 off your first box!
